SUSPENSION OF SUBSCRIPTION

The ORBISLIVES management may, at its sole discretion and at any time, suspend the SUBSCRIPTION or any part of the SUBSCRIPTION by giving written suspension notice to the SERVICE PROVIDER specifying the part of the subscription to be suspended with reason for suspension and the effective date of suspension. If any of the service provider has been escalated for any of the default as mentioned above for more than 3 times or for any criminal offences.

CANCELLATION POLICY

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

• Goods/Service Provider’s availability
• Errors in the description or prices for Goods/Services
• Errors in Your Order/Bookings

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

Your Order Cancellation Rights for Services

You agree and acknowledge that You may cancel Your service request at any point of time subject to a Cancellation Fee as explained below:

Cancellation Fee will not be charged for following situations

• If you cancel bookings/Order before order confirmation from Service Providers.
• If a service provider/ORBISLIVES App cancel the services by themselves due to Technical problems or other internal issues.
• Resulted from the SERVICE PROVIDER’s breach of, or default under, the Terms & Conditions or failure to perform any of the SERVICE PROVIDER’s obligations under, the Terms & Conditions; or
• became necessary because of any negligence, error or other default on the part of the SERVICE PROVIDER; or
• was necessary for the health or safety of personnel or for the protection of the WORKS, any property or environment.

Cancellation Fee will be charged:

• 25% of the Order Value shall be collected as Cancellation Fees If you cancel order/ bookings after confirmed by Service Provider.
• 40% of the Order Value shall be collected as Cancellation Fees If you cancel after 2 hours of any pre booked services confirmed by Service Provider.
• 70% of the Order Value shall be collected as Cancellation Fees If you cancel after 8 hours of any pre booked services confirmed by Service Provider.
• 80% of the Order Value shall be collected as Cancellation Fees If you cancel just 1 hour prior to scheduled date and Time.
• 90% of the Order Value shall be collected as Cancellation Fees If you cancel from 1 hour prior to scheduled date and Time.

You shall be notified with our Cancellation policy in advance whenever You attempt to cancel a booking/service request. The Cancellation policy shall be displayed on the Application and/or the Company web Site.

ORBISLIVES App shall provide a receipt of the Cancellation Fee, if any, payable by You for every cancellation in terms of the table above for such cancellations,

The Cancellation Fee shall be payable by You at the completion period of Your subsequent services.

Your Order Cancellation Rights for Goods

Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Cancellation Policy.

Our Returns Policy forms a part of these Terms and Conditions. Please read our Cancellation Policy to learn more about your right to cancel Your Order.

Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the products instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.

We will reimburse You no later than 30 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

You will not have any right to cancel an Order for the supply of any of the following Goods:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
• The supply of digital content which is not supplied on a tangible medium if the performance has begun with Your prior express consent, and You have acknowledged Your loss of cancellation right.

Availability, Errors and Inaccuracies

We are constantly updating Our offerings of Goods and Services. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods and Services and in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

FORCE MAJEURE

Force Majeure shall be limited to the following, and only insofar as there is material effect upon the performance of the work or any services:

• riot, war, invasion, act of foreign enemies, hostilities (whether war be declared or not), acts of terrorism, civil war, rebellion, revolution, insurrection of military or usurped power.
• ionizing radiations or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel or radioactive, toxic, explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component thereof;
• pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speeds;
• earthquake, fire, named cyclone/hurricane/typhoon, tidal wave, explosion, and/or other natural physical disaster (but excluding other weather conditions, such as Inclement Weather, regardless of severity, which do not lead to one of the aforementioned events);
• strikes at a national level or industrial disputes at a national level, or strikes or industrial disputes by labour not employed by the affected party, its subcontractors or its suppliers and which affect a substantial or essential portion of the Work;
• maritime or aviation disasters;
• changes to any general or local Statute, Ordinance, Decree, or other Law, or any regulation or bye-law of any local or other duly constituted authority or the introduction of any such Statute, Ordinance, Decree, Law, regulation or bye-law.
• Boycotts or strikes, lockouts or other industrial disputes between the SERVICE PROVIDER or the SUB SERVICE PROVIDER and their employees or agents.

It is agreed by the PARTIES that the following events do not constitute FORCE MAJEURE:

1. delays due to (in whole or in part) the lack of performance on the part of the SERVICE PROVIDER.
2. insolvency or financial distress of either PARTY;
3. contractual commitments made by the SERVICE PROVIDER to other customers or clients, which limit the ability of the SERVICE PROVIDER to complete  the Works or Services in accordance with the terms and conditions and specific contract between parties;
4. boycotts or strikes, lockouts or other industrial disputes between the SERVICE PROVIDER or the SUB SERVICE PROVIDER and their employees or agents;
5. weather conditions, regardless of severity;
6. breakdown of any equipment, plant or machinery used by the SERVICE PROVIDER or the SUB-SERVICE PROVIDER; and
7. anything which results from compliance with any APPLICABLE LAW or the SERVICE PROVIDER’s inability to obtain any permit, quota, license or clearance from any authority.