ORBISLIVES App shall charge Service Fee or Packages for the Service or Work rendered to you which shall be determined and amended at the sole and absolute discretion of ORBISLIVES App management team. The per diem rate/unit cost/Packages finalized by ORBISLIVES is firm and final. The Convenience cost or Service Fees or base of Packages calculation shall be mentioned in our booking chart or Work Estimates or informed to you by ORBISLIVES App before our service providers start their activity based on your bookings.

Maximum service charge payable by End Customer on per services is 5% of the total bill excluding GST which will be paid to Company along with total bill.

Company Standard service charge payable by Service Provider to company is 15% of the total bill on per services which will be paid to ORBISLIVES or deducted by ORBISLIVES from the total payout amount. For any further negotiations based on your service category pls contact ORBISLIVES Admin.

Total Packages/bill amount includes Service Cost, applicable Government Taxes or Duties You are not required to pay any such other charges.

The Total service fee or Packages will be collected by the Service provider or through online payment system from You at the end or before of the contract or particular service.

ORBISLIVES App shall provide a receipt of the Total cost payable by You at the end of the service or contract.

All applicable taxes in respect of the contract, Convenience Fee, Additional Fee, Cancellation Fee shall be borne and payable by You to the ORBISLIVES App, as the case may be.

Prices Policy

The Company reserves the right to revise its prices at any time prior to accepting an Order.

The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.

Payments

All Goods purchased are subject to a one-time payment or Various Milestone base. Payment can be made through various payment methods we have available, such as Internet Banking, Visa, Master Card, Rupay Card, or online payment methods (UPI: PayPal/Paytm/Google Pay, for example).

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.

At no time will the Customer pay a Service Provider directly unless otherwise approved by ORBISLIVES. All transactions for service, parts, materials, and/or gratuity will be processed through ORBISLIVES.

Change orders- A change to the scope of work, parts or materials needed, price of services and /or any other modification to the original requested service. All change orders must be submitted through the ORBISLIVES platform.

Subscription period

The Service or some parts of the Service are available only with a paid Subscription. You will be billed in advance on a recurring and periodic basis (such as daily, weekly, monthly or annually), depending on the type of Subscription plan you select when purchasing the Subscription.

At the end of each period, Your Subscription will automatically renew under the exact same conditions unless You cancel it or the Company cancels it.

Subscription cancellations

You may cancel Your Subscription renewal either through Your Account settings page or by contacting the Company. You will not receive a refund for the fees You already paid for Your current Subscription period and You will be able to access the Service until the end of Your current Subscription period.

Refunds

Except when required by law, paid Subscription fees, Service Charge, Bill amount/Packages are non-refundable.

Certain refund requests may be considered by the Company on a case-by-case basis and granted at the sole discretion of the Company in accordance with General Terms & Conditions and CANCELLATION POLICY updated on 2 June 2021.

In case of any refund request pls contact us through email: accounts@orbislives.com

Minimum processing time for approved refund is 30 Days from the date of refund request from customer or service provider.

Refund request will not be processed/accepted without documental evidence.

In case of any refund approved by COMPANY, same shall be transferred to your account.